Frequently Asked Questions

You can order individual items. Bulk discounts start at 5 pieces of the same product, with further tiers at 10, 20 and 50+ pieces.

Yes. Different colours and sizes of the same product count together towards its bulk discount. Different products or styles do not combine: three tees and two polos will not qualify as five pieces of one product. Discounts apply automatically, with the available tiers shown on the product page.

Absolutely. Tell us about your venue, the roles you’re kitting out and the look you’re after. Email info@cafewear.co.nz for help choosing practical options.

We currently ship within New Zealand only.

Shipping is a flat $10 per order, with free shipping on orders over $300.

Unbranded orders are normally dispatched directly from our suppliers within 1–2 business days. If you need printing or embroidery, we’ll confirm the production and dispatch timeframe with your branding quote.

After dispatch, allow approximately 1–3 business days for standard addresses or 2–5 business days for rural addresses. These are estimated transit times, separate from dispatch or branding time.

Check the sizing and fit information for the individual product, as sizing can vary between styles and suppliers. Don’t assume your size will be identical across the whole range. If you’re unsure, email us with the product name and the sizes or measurements you’re comparing before ordering.

These filters help you find the garment cut you’re looking for. Unisex styles are designed for a shared fit; always check the individual product’s sizing and fit information.

Where a genuine matching style is available, look for the companion-style links in the product description. These help you coordinate different cuts or sleeve lengths across your team. Each companion style is a separate product for bulk-pricing purposes.

Swatches help you compare the available colours, but screens, lighting and fabric textures can affect their appearance. Review the product images too, and contact us before ordering if a precise colour match is important.

The fabric filter groups similar materials to make browsing easier. For the exact blend, fabric weight and care instructions, check the individual product description.

Yes, we can arrange garment branding. Email info@cafewear.co.nz with your logo, preferred garments, quantities and placement ideas. We’ll confirm suitable branding options, pricing and lead times before you proceed.

Yes. Please confirm the style, colour and sizing before approving branding. Printed or embroidered garments cannot be returned for a change of mind or incorrect sizing. This does not affect your rights if an item is faulty.

For a sizing or change-of-mind return, contact us within 14 business days of delivery. Items must be unworn, unwashed, unbranded and in their original packaging, with all tags attached. They must be neatly folded and in resaleable condition. Please contact us for return authorisation and instructions before sending anything back.

Customers cover return shipping for sizing or change-of-mind returns. If an item is confirmed faulty or was supplied incorrectly, we’ll arrange the appropriate remedy and cover reasonable return shipping costs.

A per-item repacking fee may apply to a sizing or change-of-mind return if the garments are not neatly folded or returned in their original packaging. Any applicable fee will be confirmed when we authorise your return. Please keep packaging and tags intact to avoid unnecessary charges.

Custom-branded, printed, embroidered and clearance items cannot be returned for a change of mind or incorrect sizing. Faulty-item rights still apply.

Email info@cafewear.co.nz with your order number, a description of the issue and clear photos where possible. We’ll help resolve it, including a repair, replacement or refund as appropriate. The 14-business-day change-of-mind window and repacking conditions do not limit your rights under the New Zealand Consumer Guarantees Act where it applies.